Rental Policies

These Policies and procedures are meant to protect our guests. All guests are required to conform to all policies and procedures. Violators are subject to eviction according to Florida Statute 509.141

AGE REQUIREMENT

The individual making the reservation must be 25 years of age or older and must occupy the rental property the entire term of the reservation. Singles under 25 years of age are prohibited unless accompanied by parent or legal guardian. Restrictions may apply regarding the number of people that may accompany a parent or legal guardian. Additional restrictions may apply during the spring break vacation period. Chaperoned groups are prohibited.

1. Check in and check out:
Check in is between 3-5pm, unless prior arrangements have been made. Check out is 10:00 AM. All late departures will be charged a late check out fee equal to a ½-day rental.

2. Reservations:
Reservations are encouraged and can be made up to one year in advance. However, rates are not guaranteed.

3. Cancellations:
There is a $25 handling fee on any cancelled reservation outside 2 weeks of your arrival date. Inside 2 weeks of arrival date will forfeit full deposit. IF YOU CANCEL OR NO-SHOW ON YOUR DATE OF ARRIVAL YOU WILL BE CHARGED THE ENTIRE RENTAL BALANCE ON YOUR CREDIT CARD.

Early departures for any reason (including weather) are not entitled to any refund of rent or deposit.

4. Deposits:
A deposit of $200.00 is due upon making a reservation. This deposit will be coming off the total on the rent. We gladly accept Visa, MasterCard and Discover. Must have a valid credit card at the time of the reservation.

5. Monthly Reservations:
Reservations for 2 ½ months or longer will be given priority during the winter season. Monthly renters must cancel 60 days prior to the arrival date to obtain a $175.00 refund. Reservations that are canceled within the 60 days will forfeit full amount of deposit.

6. Payment:
Full payment is due prior to or at check-in. Refunds will not be given for late arrivals or early departures. Rental rates are subject to all state and local taxes.

7. Minimum Stay:
Rental rates are based on a 3 night minimum stay. A longer minimum stay may be required during peak season.

8. Linens:
Linens and an initial setup of toiletries, trashcan liners, etc. will be provided. Any additional items needed are the responsibility of the guest.

9. Housekeeping:
Fees include a one-time setup and cleaning service after your departure. Each guest is required to maintain the unit as it was at check in. If the unit is left damaged or additional cleaning is necessary, the guest will be charged an additional cleaning fee.

10. Maintenance:
We appreciate your reporting any maintenance items and will respond to them as soon as possible.

11. Key Policy/Lock Outs:
Guests are responsible for returning all keys that are signed for at check in. A $10.00 lost key charge will be imposed against the deposit for all lost or non-returned keys. After hour lock-outs will be charged $40.00.

12. Damages:
Any damage noticed upon check in should be reported to the front desk immediately. If damage is not reported, your deposit may be charged for the cost of the repair. The unit will be inspected upon check out. Any damages reported will be deducted from the damage deposit.

13. No Smoking:
Smoking is not permitted in the units.

14. Balconies:
Cooking, grilling, feeding seagulls, or hanging towels, bathing suits, etc., on balconies is NOT PERMITTED.
Do not lean over balconies. Most importantly, keep in mind that if something falls or is thrown off the balcony, it can cause severe and/or fatal injury to persons below. Once again, parents will be held responsible for their children's actions.

15. Pet Policy:
Absolutely no pets are permitted in rental units under any circumstances. If any evidence of a pet(s) is found in the unit or on the premises, you will be asked to vacate immediately with no refund of rent or damage deposit.

16. Unit Assignment:
We reserve the right to change unit assignment. When you book a reservation a unit will be assigned however no unit request is guaranteed. If a change becomes necessary, every attempt will be made to contact you and a new confirmation will be sent.

• The National Hurricane Center advises that we are in a "Tropical Storm/Hurricane Warning Area"
  
• The day that the National Hurricane Center advises that we are in a "Tropical Storm/Hurricane Warning Area" El Matador will refund:
  
  
  1. Any unused portion of rent from a guest currently registered.
     
  2. Any unused portion of rent from a guest who is scheduled to arrive and wants to shorten their stay to arrive after the warning has been lifted.
     
  3. Any advance rents collected or deposit for a reservation scheduled to arrive during the warning period.

19. Personal Property:
El Matador will not be held responsible for acts of theft or vandalism or other damages to the guest's personal property, automobiles or items left in the unit.

20. Parking:
RV’s including motor homes, boats, trailers, etc will be allowed to park next to South end of Building One at rear gate. The vehicle must fit within the boundaries of a single parking space. Parking shall be limited One (1) day within any Two (2) week period. Commercial – Type Trucks, Truck Tractors, or Buses will not be permitted to park within the premises except while engaged in loading and unloading operations or engaged in work.